It seems like both Apple and iTunes get a lot of bad press for some of their policies so I thought I’d share a positive experience that I had with iTunes today.

This past weekend my husband revamped my computer and installed a new version of Windows for me – goodbye Vista!! He asked me several times if I’d backed up everything that I needed to keep. I went through my hard drive and thought that I’d gotten everything. I remembered to back up my apps but wouldn’t you know it I forgot to make a copy of my iTunes library. WHOOPS. Since the husband had turned my computer into a “new machine” I was now dealing with a brand new iTunes library. This caused trauma when I tried to sync up my phone and my daughters’ iPod Nanos because where there once was music and videos there was now nothing. Luckily the majority of our music was stored on our home server but there were plenty of videos that I’d purchased through iTunes that were nowhere to be found. I’ll admit that I panicked when I thought of having to explain to my son why there was no Phineas and Ferb next time we got stuck in a waiting room. So I did what I usually do in a panic – I googled. I stumbled upon blog posts explaining how to redownload purchases from iTunes, even though their policy states that music and video can only be downloaded once. I gave it a try last night and had the best customer service experience. I had an email within twelve hours telling me that Apple would let me redownload my purchase history. So as we speak I’ve got a disgusting amount of items downloading in iTunes right now.

Here’s how I did it. Go to the support site for iTunes, here’s the link. Now you’ll want to click on the description of what you need help with – I clicked on “video purchases”, then “lost purchases”. At this point an “Email” button appeared on the screen so I clicked on that and was taken to a form to fill out. You’ll need to provide your iTunes account information as well as the names of the items you’re missing. I also included a description of why I was asking for help. I admitted it was my fault that the items weren’t backed up but asked if there was anyway Apple could help me out. Most importantly (at least to a mom) I was polite in my request. Well, it worked and I’ve learned a lesson to always make a copy of your iTunes library.

I can’t guarantee that you’ll have the same experience but I wanted to let people know that Apple’s not heartless. They do take pity on those who let their husbands near their PCs without backup.

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35 Responses

  1. Kristin

    I have already emailed about some songs lost during a transfer from iPod to computer. Then I read this and Dustin’s replied. I now have the missing songs! Thanks so much!!!

  2. Robb

    i purchased a new iphone4s and lost all my ringtones, the computer i sync to was never authorized. To retrive all my ringtones i simply synced my old non working ihone up to itunes and transfered all the data back to itunes and everything showed up, i then synced the new iphone.

  3. loveq

    Tips:You cannot recover files from iPod Touch,iPhone or iPad.only iTunes can read the data on iPod Touch, iPhone and iPad,so you can recover lost data from iTunes for iphone/ipod/ipad.Data Recovery cannot recover data from iPod Touch, iPhone and iPad, but can recover data from other iPod product (iPod nano,iPod classic,etc) and cell phones which can be recognized as Removable storage devices on the computer.

  4. shana44537

    May I know the exact link of the Apple support for ‘video purchases’ where you found the ‘lost purchases’ option? I tried numerous times looking for it in but I couldn’t find the “Video Purchases” option in it.

    I lost a movie myself due to my computer suddenly being corrupt..I hope I could resolve my probem too like you guys…:)

    Thanks in advance!

  5. Shel

    “iphone mom”, you’re an idiot. Don’t blame your husband for your neglecting to remember your itunes library. Next time, learn to do it yourself and learn to take some responsibility and not scapegoat your neglect and stupidity on your husband.

  6. emarkstore

    We find an online best buy store that tells you what is the best buy when you going to order something. Best buy online store. Maybe you could visit the web site youself, you would find more fun while online shopping.

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